Warranty Information and Return Policy
THIS IS A HIGH-PERFORMANCE PRODUCT - USE AT YOUR OWN RISK
By the installation of this product, customer understands and agrees that as a high-performance product, individual results may vary depending on make, model, and usage. They also understand that the original manufacturer makes it own determinations regarding the effects of add-on products to its warranties, and this Limited Warranty is the only responsibility assumed by the company, which is limited to the original purchaser of the product. This product will interfere with and should be removed from the vehicle before any diagnostic testing.
TERMS OF LIMITED WARRANTY
Dr. Performance hereby warrants its product against any and all defects in workmanship and materials for one year from the date of purchase. If Dr. Performance receives notice of claim during the warranty period, Dr. Performance, at its election, will refund or replace the defective part (s) without charge to the customer. This warranty shall not apply to defects resulting from freight damage, accident, misuse, unauthorized service, modification, or incorrect installation. Dr. Performance retains the right to inspect the part to determine the warranty status of every claim. The maximum liability of Dr. Performance shall not exceed the purchase price.
Dr. Performance makes no other warranty, whether written or oral, expressed or implied with respect to this product. Dr. Performance specifically disclaims the implied warranty of merchantability and fitness for a particular purpose.
This Limited Warranty shall not apply to the cost of labor, freight, material or other costs in connections with the removal and/or replacement of the claimant's vehicle. In no event shall Dr. Performance be liable for lost profits, punitive, incidental, special, or any other consequential damages, regardless of whether Dr. Performance had notice of the potential of any loss or damage.
This warranty supersedes any and all previously issued warranties for any and all previously purchased products. This warranty shall be strictly adhered to for all warranty claims filed for this product.
Merchandise returned without an approved RMA will be refused and returned to the sender. This RMA will be issued by the Customer Service Department Manager and must appear on the Bill of Lading.
Merchandise to be returned must be received by Dr. Performance within 30 days from the original purchase date and must have an RMA number.
After 30 days the RMA number will be void.
Returned merchandise must be boxed and shipped in a manner so as not to be damaged in transit. Damage to boxes or product due to packaging will result in a re-box charge or loss of ability to return that product.
Returns due to reasons other than Dr. Performance error will be charged a 15% restocking fee.
Authorized returnable Dr. Performance products should be shipped too:
Dr. Performance RX
8 McKinley Ave
Kellogg, Idaho, 83837
All shipments of returned merchandise must be accompanied by a packing slip. The packing slip must be affixed to the returned shipment and be clearly marked to indicate such. The packing slip must show:
a. Complete customer name, invoice & address
b. RMA number
c. Reason for return (failure of the product, damaged items, etc)
After your receipt of a written authorization and the assignment of an authorization (RMA) number, shipping errors may be returned. Please attach your invoice number and date sent on your packaging slip. Ship returned merchandise prepaid. Returns due to reasons other than Dr. Performance error will be charged a 25% restocking fee.
Dr. Performance warrants all of its products to be free from any defects in workmanship or material. Dr. Performance's obligation under warranty is limited to replacing or repairing any part or parts when such part or parts are returned to the manufacturer with all shipping charges prepaid. Warranty does not apply if an item has been altered, abused, used in incorrect application, or not installed according to manufacturers instructions.
All alleged defects will be handled on an individual product basis by Dr. Performance Corporate Office.
The only reason for a module to be refunded is due to complete and total failure.
Dr. Performance is not responsible for shipping charges on repaired or replaced product under warranty. All warranty replacement products will be shipped freight collect.